What A Difference The Hair Makes!
April 5, 2010
What A Difference The Hair Makes!
I found this story rather humorous….and enlightening. A Monkey Barrz client told me about a recent extension client she’d been doing for a while. It seems this client’s husband wasn’t exactly thrilled with her latest “do”. It’s not that he hated it… just wasn’t his favorite, so he never really complimented her on it. Problem was, the style actually worked great for her face and totally fitted her lifestyle. So….what to do? what to do?
The answer was in the QUALITY of hair they were using. They took the old extensions out, did the touch up with a higher quality, 100% European hair and voila’…..he loved it. Nothing else changed. Same number of extensions, same colors, same cut….but this time he told her how great it looked! (Hmmm, and we think they’re not paying attention….)
This is a great example of exploring options and finding out exactly what will make your client happy….AND what will work best for them. Sometimes people don’t really know what they’re “objecting” to….maybe they like the idea, but something is just “off”. That’s when we need to bump up our game a little to really bring it home.
Happy sleuthing!
Sherl
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Filed in Business Tips for Hair Extension Artists, European hair, Hair Extension Results, hair extensions, Monkey Barrz, quality hair
Tags: customer satisfaction, hair extensions, high quality hair, Monkey Barrz
